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Privacy Policy

BACKGROUND:

This Policy applies as between you, the User of this Web Site and LINDUM LODGE the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
• Definitions and Interpretation 
In this Policy the following terms shall have the following meanings:
• “Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
• “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
• “Cookie” means a small text file placed on your computer by LINDUM LODGE when you visit certain parts of this Web Site.This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
• “Data” means collectively all information that you submit to the Web Site.This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
• “LINDUM LODGE” means LINDUM LODGE,105Abbey road,Torquay,TQ25NP;
• “Service” means collectively any online facilities, tools, services or information that LINDUM LODGE makes available through the Web Site either now or in the future;
• “System” means any online communications infrastructure that LINDUM LODGE makes available through the Web Site either now or in the future.This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
• “User” / “Users” means any third party that accesses the Web Site and is not employed by LINDUM LODGE and acting in the course of their employment; 
• “Web Site” means the website that you are currently using WWW.LINDUMLODGE.CO.UK and any sub-domains of this siteunless expressly excluded by their own terms and conditions.
DATA COLLECTED:       

When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number.  

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

Without limitation, any of the following Data may be collected:
• Name;
• Gender;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• Financial information such as credit / debit card numbers;
• IP address (automatically collected);
• Web browser type and version (automatically collected);
• Operating system (automatically collected);
• A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
• Cookie information 
OUR USE OF DATA:

How we use the information we hold on you. 
• We use your home address as part of the card payment processing to validate the card.              
• We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.             
• After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.             
• We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
Any personal Data you submit will be retained by LINDUM LODGE for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 12 month.
• Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.
• All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.
• Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site.Specifically, Data may be used by us for the following reasons: 1. Internal record keeping; 2. Improvement of our products/services; 3. Transmission by email of promotional materials that may be of interest to you; 4. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site. 
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, (Freetobook).

Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

We will keep registration forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
 
THIRD PARTY WEBSITES AND SERVICES:

LINDUM LODGE may, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that LINDUM LODGE requests.

Cookies:
• LINDUM LODGE may set and access Cookies on your computer.All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
• By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

LINDUM LODGE reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

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